Welcome to Maxab Hub. This Policy applies to your use of our website, application, dashboards, integrations, and related services — including technical, consulting, and implementation services such as store design, store migration to Shopify, automation systems building, and digital operations support.
By using our website, application, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Who We Are
Maxab Hub is a technology platform and solutions provider that helps merchants and business owners operate, manage, and grow their digital stores and systems, including but not limited to:
- Product connection and management
- Technical setup and enablement
- E-commerce store design
- Store migration to Shopify or other platforms
- Automation and workflow systems
- Technical and operational optimization
- Support and enhancement services
2. Information We Collect
We may collect and process the following categories of information:
a) Identity and Contact Information
- Name
- Email address
- Mobile number
- Company or business name
- Billing and payment details
- Country and city
b) Account and Store Information
- Login data or authorized integration credentials
- Store name, store URL, domain
- Store settings or connected apps
- Product, inventory, and order data to the extent necessary to provide the service
c) Technical Information
- IP address
- Device and browser type
- Operating system
- Usage logs
- Pages visited
- Login and access timestamps
- Cookies and similar tracking technologies
d) Information Provided Within Services
When requesting services such as store design, migration, or automation setup, you may provide:
- Logos, visuals, and brand assets
- Marketing copy
- Product information
- Business rules
- Operational data
- Access permissions to third-party systems and platforms
e) End-Customer Data of Merchants
We may process certain end-customer data on behalf of merchants, such as name, mobile number, shipping address, and order details — performed only to the extent necessary to provide the technical service and under the merchant's authorization and legal responsibility.
3. How We Use Information
We use information for purposes including:
- Creating and managing accounts
- Operating and improving the application
- Delivering technical services and requested work
- Designing, migrating, and configuring e-commerce stores
- Building automation systems and integrations
- Providing support and customer service
- Processing payments and invoicing
- Preventing misuse, abuse, and fraud
- Sending important operational notifications
- Improving performance and user experience
- Complying with applicable legal and regulatory obligations
4. Legal Basis for Processing
Where applicable, we process data based on one or more of the following:
- Your consent
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Legitimate interests, including service improvement, platform security, abuse prevention, and quality enhancement
5. Sharing and Disclosure
We do not sell personal data. However, we may share information when necessary with:
- Hosting and cloud infrastructure providers
- Payment and invoicing providers
- Messaging, email, and notification providers
- Analytics and support providers
- E-commerce platforms and connected services
- Technical partners or subcontractors involved in service delivery
- Regulatory, judicial, or governmental authorities where legally required
Any disclosure will be limited to the minimum necessary for the intended purpose.
6. Third-Party Platforms and Services
Some of our services depend on third-party tools or platforms such as Shopify, AliExpress, shipping providers, payment providers, automation providers, and analytics/messaging tools.
We do not own or control these third parties' systems, policies, decisions, service interruptions, legal terms, or operating conditions. Your use of any third-party-connected service is also subject to that third party's own terms and policies, which you are responsible for reviewing and following.
7. Access Credentials and Permissions
If you grant us access to a store, dashboard, or third-party system, you represent and warrant that:
- You are legally authorized to grant such access
- You authorize us to use such access solely for the requested work
- You are responsible for the validity and legality of the permissions granted
- Revoking or limiting access may interrupt or impact the services
8. Data Retention
We retain information for as long as needed to fulfill the purposes described in this Policy, to comply with legal obligations, maintain business and accounting records, resolve disputes, or defend legal claims. Certain information may be retained after termination where reasonably necessary for legal, operational, or security purposes.
9. Data Security
We implement reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, destruction, or unlawful disclosure. However, no system or internet transmission can be guaranteed to be fully secure, and we do not guarantee absolute security.
10. Merchant Responsibility for Customer Data
If you are a merchant using Maxab Hub to process your customers' data, you acknowledge and agree that:
- You have a lawful basis to collect and process such data
- You have obtained any required notices or consents from your customers
- You remain primarily responsible to your customers and authorities for the legality and source of such data
- You may not use our services to collect or process data unlawfully
11. International Data Transfers
Some data may be stored or processed on servers or through providers outside your country. By using the service, you consent to such transfer or processing, subject to reasonable contractual and organizational safeguards appropriate to the nature of the service.
12. Your Rights
Subject to applicable law, you may have rights to:
- Request access to your data
- Request correction or updates
- Request deletion where possible
- Request restriction of processing in certain cases
- Withdraw consent where processing is based on consent
- Object to certain processing activities
- Request a copy of your data where feasible
We may request proof of identity before fulfilling such requests and may retain certain information where legally or contractually required or necessary to protect rights.
13. Cookies
We may use cookies and similar technologies to enhance performance, remember preferences, measure usage, and improve the service. You may modify your browser settings to disable some of these technologies, although doing so may affect certain functionalities.
14. Children's Privacy
Our services are not directed to minors unless used under lawful supervision. The service may not be used by persons lacking sufficient legal capacity to enter into binding agreements or grant the required authorizations.
15. Changes to This Policy
We may update this Policy at any time. The revised version becomes effective upon publication on the website or application unless otherwise stated. Continued use of the service after any update constitutes acceptance of the updated Policy.
16. Contact
For privacy or data-related inquiries, please contact:
- Email: [email protected]
- WhatsApp: +20 110 107 8800