Maxab Hub is a technology platform and solutions provider that helps merchants operate and grow their digital stores and systems — including app-based tools and execution services such as store design, Shopify migration, and automation setup.
Depending on context, Maxab Hub acts as both:
- A technology platform / application
- A technical and implementation service provider — store design, migration, development, and automation work
No, unless expressly stated in writing. We provide technical and integration solutions, but that does not mean we are an official representative of any third-party platform.
No. Acceptance or rejection of any store, app, account, or integration is subject entirely to the third-party platform's own rules, policies, and procedures.
- Application: technical and operational tools that support management, workflows, and integrations
- Implementation services: work performed for you — store design, migration, development, or custom automation building
No. These are technical and implementation-based services involving time, expertise, and actual work. Once started, delivered, or activated, they are non-refundable unless otherwise agreed in writing.
No. We do not guarantee commercial or marketing outcomes, rankings, or conversion rates unless explicitly agreed in writing under defined KPIs.
Returns, replacements, and refunds are governed entirely by AliExpress or the external supplier's own policies. Maxab Hub's role in such cases is technical and supportive only.
We may provide technical or procedural assistance depending on the case, but we do not guarantee the outcome and cannot impose decisions on external platforms or suppliers.
Returns may be requested within 14 days of delivery, provided the product remains in its original condition. The merchant bears the return shipping cost, which may be up to SAR 45 per shipment.
For products directly governed by Maxab Hub, the merchant bears the return shipping cost.
No, unless otherwise stated in a written agreement. Digital and implementation services are not treated the same as physical goods.
We may process some customer data as a technical service provider, but the merchant remains primarily responsible for the lawful collection and use of such data and for providing necessary notices to customers.
Only if you expressly grant us permission or authorization to perform the agreed scope of work.
Yes. We may update the policies from time to time, and revised versions become effective once published.